Our Story

Our founding story.

With 15 years of experience in contact center solutions through Hostcomm UK, Chris Key identified a crucial gap in global customer service delivery. His background in cloud contact center systems provided unique insights into the challenges of scaling support operations internationally. Observing how businesses struggled to provide efficient support across time zones and locations, Chris founded CXWorks in 2023. The company emerged as a focused initiative to transform digital service delivery through a powerful combination of remote visual assistance and AI-powered customer service agents.

Drawing from his telecommunications expertise, Chris's team developed a platform that transcends traditional service limitations. CXWorks' innovative approach helps businesses dramatically reduce support costs while improving service quality across borders.

Today, the company continues to build on Chris's vision of making world-class customer service accessible to businesses globally, proving that efficient international support isn't just possible – it's essential for modern business growth.

Our mission and vision

CXWorks empowers organizations to deliver exceptional customer support without boundaries by combining remote visual assistance with AI-powered service agents, making expert support accessible, efficient, and sustainable for businesses worldwide.